Customer Support

A&B Help Centre

The Area below will keep you informed about any known issues with orders and anything else which may effect delivery. Please read this first, it may answer your question for you.


	Oriental Fantasy CDs Vol 1 and 2 We are aware that the above cd's have not yet been received. Due to a technical error the orders have not been received by the supplier and orders have been resent to a completely different email address. These will be sent out by the weekend so should be received by midweek. We appreciate your patience and they will be with you soon. Keepsake Update Alan and Barry along with Keepsake Crafts would like to apologise for the delay in receiving their products. Keepsake Crafts are experiencing difficulties in keeping up with demand of all products. This unfortunately means that there will be a delay of at least 2 weeks in some orders being fulfilled. We would once again like to apologise for the inconvenience and appreciate your patience. Order Confirmations We are aware that not everybody is receiving the automated Order confirmation after placing an order. If you have any concerns that your order might not have been submitted please select 'My Account' - top of any shop page - and view orders placed.

If the answer isn't here please continue below where they are 3 more ways to get your questions answered.


			Frequently Asked Questions Here you will find answers to all of the most common questions we are asked. Questions are in sections with a search facility.

			Live Help Whenever possible we will be staffing this live help. If the button shows it is available please ask us any questions about your order or shopping on the site.

			Ticket System Rather than email or telephone this is *the best way* for you to get help with questions about shopping on the site, technical support or queries regarding your order. It enables a record to be kept of all correspondence which both you the customer and the support team can refer and respond to at any time. You will be allocated a "ticket" and as well as receiving responses by email you will be able to log in and check progress.