Customer Support

A&B Help Centre

The Area below will keep you informed about any known issues with orders and anything else which may effect delivery. Please read this first, it may answer your question for you.


	Keepsake Moonbeam Pack For those that have ordered the Moon beam pack recently we have just been notified by the supplier that they are awaiting stock and this could be a few months. An email has been sent to those concerned. Order Confirmations We are aware that not everybody is receiving the automated Order confirmation after placing an order. If you have any concerns that your order might not have been submitted please select 'My Account' - top of any shop page - and view orders placed.

If the answer isn't here please continue below where they are 3 more ways to get your questions answered.


			Frequently Asked Questions Here you will find answers to all of the most common questions we are asked. Questions are in sections with a search facility.

			Live Help Whenever possible we will be staffing this live help. If the button shows it is available please ask us any questions about your order or shopping on the site.

			Ticket System Rather than email or telephone this is *the best way* for you to get help with questions about shopping on the site, technical support or queries regarding your order. It enables a record to be kept of all correspondence which both you the customer and the support team can refer and respond to at any time. You will be allocated a "ticket" and as well as receiving responses by email you will be able to log in and check progress.